Shipping & Delivery
We endeavour to ship all products as soon as possible, subject to payment card authorisation.
Orders are sent in white plain packaging with an outer DOLCE V black sticker. No mention of “lingerie” is made on the outer of the box.
Regardless of how many boxes we ship to you, you will only be charged once per order for delivery and gift boxing (if applicable).
FREE delivery on orders over £150.00
Spend £150.00 or more and get FREE UK standard delivery on your order ‡
‡ This offer may be combined with other offers, promotions and sales. Gift cards, gift boxing, and other services do not count towards the minimum threshold. Free standard delivery will be awarded after all other promotions and discounts have been applied.
STANDARD
| United Kingdom |
£3.95 FREE on orders over £150.00 ‡ |
Delivery 3-5 working days from despatch (Royal Mail recorded signed for*) |
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Christmas ordering deadlines: Order by 12 noon GMT, Friday 19 December for delivery by Christmas † |
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| Europe | £7.95 | Delivery 5-10 working days from despatch (Royal Mail / local postal service*) |
| Rest of the World | £11.95 | Delivery 5-10 working days from despatch (Royal Mail / local postal service*) |
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Christmas ordering deadlines: Order by 12 midnight GMT, Friday 12 December for delivery to Western Europe by Christmas † Order by 12 midnight GMT, Friday 5 December for delivery to South & Central America, Caribbean, Africa, Middle East, Asia, Far East (except Japan), Australia and New Zealand by Christmas † Order by 12 midnight GMT, Tuesday 9 December for delivery to USA, Canada, Japan and Eastern Europe by Christmas † |
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V.I.P.
Automatically added FREE on orders over £300.00
| London - M25 | £25.00 |
for orders placed before noon Monday-Friday Delivery same day before 7:00pm |
| United Kingdom | £7.95 |
On orders placed before noon Monday-Friday, delivery next day before 1pm (Royal Mail Special Delivery, signature required*) |
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Christmas ordering deadlines: Order by 4pm GMT, Friday 19 December for delivery by Christmas † |
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| Europe | £20.00 |
Delivery 2-3 working days from despatch (FedEx or DHL trackable) |
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Christmas ordering deadlines: Order by 12 midnight GMT, Friday 19 December for delivery to Western Europe by Christmas † |
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| Russia | £24.00 |
Delivery 2-3 working days from despatch (FedEx or DHL International Expedited*) |
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Christmas ordering deadlines: Order by 12 midnight GMT, Wednesday 17 December for delivery to the rest of the world by Christmas † |
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| Rest of World †† | £32.00 |
Delivery 3-5 working days from despatch (FedEx or DHL, signature required*) |
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Christmas ordering deadlines: Order by 12 midnight GMT, Wednesday 17 December for delivery to the rest of the world by Christmas † |
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† In-stock items only
* All deliveries will be made according to the carriers' standard procedures. Packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses.
Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.
†† Express service not available to Andorra, Falkland Islands or Mexico.
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
Urgent Delivery:
If you are in need of receiving the lingerie within 24 hours then please email us on customercare@dolcev.com and we will be happy to assist you.
All Deliveries are signed for:
Delivery and parcel security is very important to us - we want you to receive your DOLCE V order as soon as possible and to ensure delivery security we request a signature upon delivery. We hope you understand our decision - we would not want your precious order to be left unattended.
Please ensure that your delivery address details are correct. If you need to contact us regarding your delivery address please email us customercare@dolcev.com.
If UK Parcels are not signed for:
If parcels are not signed for or you are not available to sign for the delivery - a note will be left instructing you where you can collect your parcel from. If you do not collect it within 7 days the parcel will be returned to us. We will email you to let you know that this has happened; we will then re-post your parcel to you for a £2.50 re-delivery charge. The charge of £2.50 will be added to your account and we will notify you by email. We are happy to cover the costs of postage on your original dispatch however should we have to resend your parcel we need to cover this additional cost.
If Overseas Parcels are not signed for:
Should we receive a returned unsigned for parcel from an overseas order then we will re-send the parcel however the original postage fee will be charged to your account again.
WORLDWIDE DELIVERY
We ship to international destinations – here below the full list.
If you cannot find your desired destination country on this list, please email our Customer Services team on customercare@dolcev.com and we will do our best to help.
- Algeria
- Andorra †
- Anguilla
- Antigua and Barbuda
- Argentina
- Aruba
- Ascension Island
- Australia
- Austria
- Bahamas
- Bahrain
- Barbados
- Belgium
- Bermuda
- Brazil
- Brunei Darussalam
- Bulgaria
- Canada
- Canary Isles (select 'Spain')
- Cayman Islands
- China
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Dominica
- Egypt
- Estonia
- Falkland Islands †
- Faroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Greenland
- Grenada
- Hong Kong
- Hungary
- Iceland
- India
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Jordan
- Korean Republic
- Kuwait
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macau
- Malaysia
- Maldives
- Malta
- Martinique
- Mauritius
- Mexico †
- Monaco
- Montserrat
- Netherlands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Norway
- Oman
- Peru
- Philippines
- Poland
- Portugal (including Madeira † & Azores †)
- Puerto Rico
- Qatar
- Reunion
- Romania
- San Marino
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- Solomon Islands †
- South Africa
- Spain (incl. Canary Isles)
- St Helena †
- St Kitts and Nevis
- St Lucia
- St Vincent and Grena
- Sweden
- Switzerland
- Taiwan
- Trinidad and Tobago
- Turkey
- Turks and Caicos Is.
- United Arab Emirates
- United Kingdom
- United States
- Vanuatu
- Vatican City
- Virgin Is. (British)
- Virgin Is. (U.S.)
† Standard delivery only